Bermuda – Shipping Information | MyMalls Help Center

Overview

MyMalls supports deliveries to Bermuda via three couriers, listed here in speed order for clarity:

DHL Express
FedEx (Priority & Economy)
UPS Worldwide Saver

Each offers tracking, customs coordination, and delivery (or pickup) on the island. Below are details to help you choose the optimal courier.

DHL Express

Details	Information
Delivery time	2–3 business days (typical for Bermuda, based on express service capabilities)
Clearance time	1–2 business days (subject to correct documentation)
Flights	Daily
Delivery days	Monday–Friday
Local office contact information	DHL Express ServicePoint Hamilton Address: 22 Church Street, Washington Mall, Hamilton, HM 11, Bermuda Opening hours: Mon–Fri, 8:30 a.m.–5:30 p.m. (DHL Locations) Phone: (441) 294-4848 (TodosBiz)
Doorstep delivery	Yes, in most populated areas; in remote or rural zones may need to pick up at local DHL agent
Clearance partner	DHL Customs Brokerage, Bermuda
Documents required	Commercial invoice Proof of purchase Valid government ID or Tax ID (for business imports) Local address and phone number
Notes	DHL Express is generally the fastest option for Bermuda shipments. Packages held without pickup may eventually be moved to central storage after retention period.

FedEx (Economy & Priority)

Details	Information
Delivery time	Priority: 1–4 business days Economy: 3–9 business days
Clearance time	1–3 business days (depending on the island regulations)
Flights	Daily
Delivery days	Monday–Friday
Local office contact information	FedEx Ship Center Pembroke Address: 3 Mill Creek Rd, Pembroke HM 05, Bermuda Phone: +1 (441) 292-6563
Doorstep delivery	Yes, in accessible areas; some rural or island locations may require pickup via local partner
Clearance partner	FedEx Brokerage, Bermuda
Documents required	Commercial invoice Proof of purchase Valid government ID or Tax ID Correct address and phone number
Notes	FedEx Priority is ideal for urgent packages; FedEx Economy is better for less urgent shipments with cost savings. Duties and taxes are collected upon import.

UPS Worldwide Saver

Details	Information
Delivery time	3–4 business days (estimation for Bermuda via UPS Worldwide Saver)
Clearance time	1–2 business days (with correct paperwork)
Flights	Twice weekly or more, depending on UPS routing schedules
Delivery days	Monday–Friday
Local office contact information	UPS location at Hamilton Int’l Bonded Couriers Address: 5 Canal Road, Hamilton, Bermuda (Authorized UPS Contractor) Phone: 441-295-2467 (UPS)
Doorstep delivery	Yes, in most residential and urban areas; remote zones may require pickup via local agent
Clearance partner	Local UPS-affiliated brokerage / contractor
Documents required	Commercial invoice Proof of purchase Government-issued ID or Tax ID Local phone number and address
Notes	UPS Worldwide Saver offers a reliable mid-tier speed option. Packages are tracked end-to-end and include declared value coverage.

Which Service Should I Choose?

If you want…	Recommended courier
Fastest delivery	DHL Express or FedEx Priority
Balanced cost & speed	UPS Worldwide Saver
Lower cost (non-urgent)	FedEx Economy or UPS (if rates favorable)
Good declared value protection	UPS Worldwide Saver
Reliable express presence in Bermuda	DHL Express or FedEx

Customs & Import Details

Topic	Description
Required documents	Commercial invoice, purchase proof, valid ID, and local address/contact
Identification	Government-issued ID or Tax ID as required for business import
Duties and taxes	All shipments to Bermuda are delivered Delivered Duty Unpaid (DDU). You are responsible for paying local customs duties and taxes in full upon delivery. VAT / import duties assessed at Bermuda Customs; to be paid upon delivery
Common delays	Missing or incomplete invoices, mismatched names, lack of phone number
Retention / auction policy	Unclaimed shipments may be transferred to central storage after a retention period

Mandatory Customs Automated Processing System (CAPS) ID

Effective September 30, 2020, Bermuda Customs requires an Importer’s Trader ID, also known as a Customs Automated Processing System (CAPS) ID, for all imports into Bermuda.

To prevent delays with your shipments:

Request your six-digit CAPS ID from the Bermuda Customs Department.
Provide this number to DHL, FedEx, or UPS when submitting shipment details.

For more information and to apply, visit:
👉 Bermuda Customs Department – CAPS ID

Special Handling Considerations for Bermuda

Certain items cannot be shipped to Bermuda due to local regulations.
Common restricted or prohibited items include aerosols, deodorants, and other flammable or pressurized products.

Before shipping, review the official Bermuda guidelines:

Options for Handling Restricted Items

If your package contains both prohibited and non-prohibited items, you can:

Remove the prohibited items and ship the remaining contents.
Choose one of the following for restricted contents:
- Discard the item
- Return it to the sender

Tips for Smooth Delivery

Input your full name, accurate address, and phone number in your MyMalls Suite.
Upload all invoices and documents before shipment.
Monitor your tracking link and respond promptly if customs or courier calls for more info.
For remote or rural areas, confirm if courier delivers directly or uses local agent pickup.