Overview
MyMalls supports delivery to Jamaica through:
DHL Express
UPS Worldwide Saver
FedEx (Priority & Economy) (if available in your operations — to be confirmed)
Each courier offers tracking, customs coordination, and local delivery. Use the information below to choose the best option for your needs.
DHL Express
DHL Express
Details | Information |
Delivery time | 2–4 business days |
Clearance time | 1–2 business days (when documents are complete) |
Flights | Daily |
Delivery days | Monday–Friday |
Local office contact information |
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Doorstep delivery | Yes, to many areas across Jamaica |
Clearance partner | DHL Customs Brokerage, Jamaica |
Documents required |
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Notes | DHL Express is generally the fastest and most reliable courier option for Jamaica. Delays may occur if documentation is incomplete. |
What happens if I leave my package too long in Customs?
In Jamaica package recipients are given the option to clear themselves or have DHL act as a broker. If they do not act within 14 days, the shipment is turned over to Jamaica Customs, after which the customer will need to clear the shipment from the government location (Queen’s Warehouse) as DHL no longer has jurisdiction over the package. In addition to the duties cost, the package owner will have to pay storage fees for each day the shipment spends at the Queen's warehouse.
UPS Worldwide Saver
UPS Worldwide Saver
Details | Information |
Delivery time | 3–5 business days (estimate) |
Clearance time | 1–2 business days (depending on completeness of paperwork) |
Flights | Regular routing via hub connections |
Delivery days | Monday–Friday |
Local office contact information |
|
Doorstep delivery | Yes, in most residential and commercial areas |
Clearance partner | UPS Customs Brokerage, Jamaica |
Documents required |
|
Notes | UPS Worldwide Saver provides a reliable mid-speed option. Be aware of UPS’ service and tariff rules for Jamaica. (UPS) |
FedEx (Priority & Economy)
FedEx (Priority & Economy)
Details | Information |
Delivery time |
|
Clearance time | 1–2 business days (when paperwork is correct) |
Flights | Daily |
Delivery days | Monday–Friday |
Local office contact information |
|
Doorstep delivery | Yes, where infrastructure allows |
Clearance partner | FedEx Customs Brokerage in Jamaica |
Documents required |
|
Notes |
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Customs, Duties & Restrictions
Topic | Description |
Tax & duties | Shipments are typically delivered Delivered Duty Unpaid (DDU) — you pay local customs and taxes upon delivery |
Restricted items | Some items (e.g., aerosols, flammable goods, batteries) are controlled. Review MyMalls’ Prohibited Items Guide before shipping |
Special handling | If a package contains both restricted and permissible items, you may request removal of the restricted portion or choose return or hold options |
Which Service Should I Choose?
If you want… | Recommended courier |
Fastest delivery | DHL Express |
Balanced speed & cost | UPS Worldwide Saver |
Affordable, less time-sensitive | FedEx Economy (if available) |
Tips for Smooth Delivery
Ensure your MyMalls Suite address is complete with correct name, phone, and local contact.
Upload invoices and required documents before dispatching to avoid customs delays.
Track your shipment via DHL, UPS, or FedEx and respond promptly to any customs or courier requests.
Avoid shipping restricted or prohibited products to reduce risk of hold-ups.