Managing Invoice Corrections and Adjusting Packages After Payment in MyMalls
Overview
Handling invoice issues and making adjustments to packages after payment are important aspects of efficiently using the MyMalls service. Whether an invoice contains errors or you want to combine shipments post-payment, understanding the process can save time and simplify your experience.
Uploading Correct Invoices After Payment
If you discover an issue with the invoice connected to a package after you've paid for its shipping, MyMalls provides a way to address this. Here’s how you can manage the situation:
Receive Credit for the Shipping Payment: MyMalls allows you to request a credit for the shipping payment made on the package with the incorrect invoice.
Re-enter the Package: Once credited, the package will be assigned a new tracking number and will be re-entered into your system for processing.
Upload the Correct Invoice: You can then upload the corrected invoice as part of the updated package details.
Combining Packages After Correction
If you need to combine this corrected package with other items in your account:
Select the Packages to Combine: Navigate to your suite, select the items you wish to combine, including the newly corrected package.
Confirm Combination: Follow the prompts in the MyMalls platform to combine the packages into a single shipment.
These steps ensure both invoice issues and shipping adjustments are addressed effectively.
Related Topics
For further assistance, explore topics such as:
"Creating and Uploading Invoices for Your MyMalls Packages"
"Combining Shipments: Best Practices in MyMalls"
"Managing Credits and Adjustments in MyMalls"
By following the outlined steps, you can efficiently manage corrections and adjustments, ensuring smooth package processing and shipment.