Understanding MyMalls Shipment and Delivery Processes for Curaçao Customers
MyMalls provides customers in Curaçao with efficient shipping services. Below, we explain the key aspects of the shipment and delivery processes to ensure your questions are addressed comprehensively.
Shipment Arrival and Package Collection
Packages that arrive in Curaçao through MyMalls Economy typically do not have DHL Express tracking numbers if transported by ship. In such cases, customers can collect their packages at the designated pickup location: Address for Pickup:
Groot Davelaar 145-147, Willemstad, Curaçao
Working Hours: Monday to Friday, 8:00 AM to 4:00 PM
Packages sent by other modes may follow different delivery channels. Please consult MyMalls for specifics depending on your chosen shipping method.
Shipment Tracking Process for Curaçao Deliveries by Ship Transportation
MyMalls Economy operates based on a weekly shipping schedule for packages bound for Curaçao:
Payment Confirmation - Your package must undergo payment confirmation before shipment.
Weekly Shipments - Packages are included in weekly outbound shipments from Miami (e.g., a July 23rd shipment).
Transit and Customs Clearance - After arriving in Curaçao (e.g., on July 31st), shipments go through customs clearance, which generally takes up to 7 business days.
Final Delivery Timeline - Once cleared, expect delivery within 10 to 15 business days.
Delays may occasionally occur, for which MyMalls is continuously working to improve transparency in tracking updates so you can stay informed.
Communication and Delivery Protocol with DHL Express
For packages handled by DHL Express, the delivery process includes pre-delivery communication. A DHL representative will contact you prior to delivery to confirm and arrange the specific delivery location.
If you have additional questions or concerns, MyMalls' customer support team is available to assist you.