How to Resolve Payment Issues During Checkout in MyMalls
If you're experiencing payment issues during checkout in MyMalls, you can follow these troubleshooting steps to complete your payment successfully.
Common Payment Issues During Checkout
Payment issues can occur for various reasons. In some cases, a specific type of payment method (like Fun Miles) may have unique requirements, while in others, general troubleshooting strategies can help resolve stalls or errors on the checkout screen. Follow the steps below to address these problems.
Troubleshooting Fun Miles Payment Issues
When using Fun Miles to pay at checkout, specific conditions must be met to finalize the transaction. Here’s what you need to know:
Keep a Minimum Balance for Card Payment: You must leave at least $2.00 USD on the payment total to be charged to your card. If you try to pay the entire amount with Fun Miles, the transaction may not complete and the page could appear stuck on the “Pay for delivery” step.
Adjust Your Payment: Modify the payment split so that a minimum of $2.00 is paid via card. Once updated, you should be able to proceed to review and confirm your shipment.
General Troubleshooting for Checkout Payment Stalls
If your checkout screen stalls without completing the transaction and there’s no error message, try these general solutions:
Re-add Card Details: - Select the same card you attempted to use and re-enter the details. Then, retry submitting the payment.
Switch Payment Methods: - Choose a different payment method by selecting the “Change Payment Method” option and complete the checkout using an alternative payment option, such as Sento Payment.
Alternate Between Methods: - If one method doesn’t work, switch to the alternative and retry. This can help address temporary glitches affecting specific payment options.
Tips for Successful Checkout
Ensure your internet connection is stable during the payment process.
Verify your payment card details are entered correctly, including expiration dates and CVV codes.
Regularly clear your browser’s cache or use a private browsing window to prevent caching issues.
Following these steps should help you resolve most payment issues encountered during checkout in MyMalls. If the problem persists, we recommend reaching out to MyMalls customer support for further assistance.