Curaçao – Shipping Information

Overview

MyMalls currently supports three delivery methods for Curaçao:

DHL Express
UPS Worldwide Saver
MyMalls Economy (Sea Freight)

All services include tracking, customs coordination, and delivery or pickup options across Curaçao.

DHL Express

Details	Information
Delivery time	2–4 business days
Clearance time	1–2 business days (with complete documentation)
Flights	Daily
Delivery days	Monday–Friday
Local office contact information	DHL Express ServicePoint Willemstad Address: 18 Schottegatweg Oost Opening hours: Mon–Fri, 8:00 a.m.–5:00 p.m. Contact: +599 9 737 0122
Doorstep delivery	Yes, available across Curaçao
Clearance partner	DHL Customs Brokerage, Curaçao
Documents required	Commercial invoice Proof of purchase Valid ID or CRIB number Local address and contact number
Notes	DHL Express is the fastest and most reliable option for Curaçao. Ensure your CRIB number is registered in your MyMalls profile to avoid clearance delays.

On-Demand Delivery (ODD)

As of December 1st, 2020, DHL Curaçao offers On-Demand Delivery (ODD) for all MyMalls members.
You’ll receive an SMS notification when your shipment arrives and can manage your delivery preferences online — such as scheduling delivery, rerouting, or holding for pickup.

If You Leave Your Package Too Long in Customs

If a shipment remains uncleared for 30 days, it will be moved to entrepot (Customs warehouse).
To clear it afterward, DHL can prepare clearance documents, but you’ll need to pay both duty charges and a storage fee at Customs Nieuwe Haven.
Customs typically keeps shipments for up to 6 months, after which they may be posted for auction.

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UPS Worldwide Saver

Details	Information
Delivery time	3–5 business days
Clearance time	1–3 business days
Flights	Several weekly connections
Delivery days	Monday–Friday
Local office contact information	UPS Curaçao (Miles Cargo Services N.V.) Address: A.M. Chumaceiro Boulevard 7, Willemstad, Opening hours: Mon–Fri, 8:00 a.m.–5:00 p.m. Contact: +599 9 461 3966
Doorstep delivery	Yes, available in most residential and business areas
Clearance partner	UPS Customs Agent / Miles Cargo Services
Documents required	Commercial invoice Proof of purchase Valid ID or CRIB (if applicable) Local phone number and address
Notes	UPS Worldwide Saver provides a dependable and cost-effective option with full tracking and declared value coverage.

MyMalls Economy (Sea Freight)

Details	Information
Delivery time	Approximately 10–14 business days, excluding customs clearance
Clearance time	5–7 business days
Flights	N/A – weekly ocean freight service
Delivery days	Monday–Friday (pickup at MyMalls office)
Local office contact information	MyMalls Curaçao Office Address: Groot Davelaar 145–147, Umbrella Building, Opening hours: Mon–Fri, 9:00 a.m.–4:00 p.m. Appointments can be arranged for pickup outside opening hours.
Doorstep delivery	❌ No – packages must be picked up at the MyMalls office once cleared
Clearance partner	MyMalls Customs Agent, Nieuwe Haven
Documents required	Commercial invoice Proof of purchase CRIB number Local contact information
Weekly shipping schedule	Tuesday 4:00 p.m. – Payment cut-off for inclusion in this week’s shipment Wednesday morning – Packages collected from MyMalls Miami warehouse Thursday or Friday – Container loaded at the Port of Miami Saturday morning – Ship departs Miami Thursday (following week) – Vessel arrives in Curaçao Friday – Container handed over to Customs for clearance +5–7 business days – Customs clearance completed Once cleared – Packages ready for pickup at the MyMalls Curaçao office
Notes	MyMalls Economy is ideal for non-urgent, bulk, or heavier shipments. It offers excellent value with predictable weekly departures and transparent timelines.

CRIB Number Requirement

The Government of Curaçao assigns each resident and business a CRIB number (Curaçao Recording Information Belastingen) — your official tax identification number.

As of April 3rd, 2017, Curaçao Customs requires the CRIB number for all imports.
MyMalls must include your CRIB number on each shipment to Curaçao.

You can add it directly in your MyMalls Suite under your profile.

Frequently Asked Questions

What if I don’t have a CRIB number?

You can request one from the Curaçao Tax Office or the Curaçao Customs Office at Nieuwe Haven. Until you provide it, your shipments will be marked as “CRIB Not Provided”, which can cause delays or fines if Customs determines you’re a resident.

What if my CRIB number isn’t activated yet?

Call the Tax Office at +599 9 734 2684 to activate it.

What if I’m not a Curaçao resident?

If your MyMalls account is registered to another country, your package will be marked as “CRIB Not Provided”. You or your recipient must present a valid passport at delivery.

What if I’m a student without a CRIB number?

Students may use the CRIB number of a parent or guardian, accompanied by a letter of authorization from that person.

Customs, Duties & Restrictions

Topic	Description
Tax & duties	All shipments are delivered Delivered Duty Unpaid (DDU) — you pay local customs duties and taxes upon delivery.
Restricted items	Certain products, such as aerosols, perfumes, flammable goods, or batteries, are restricted. Review MyMalls’ Prohibited Items Guide before shipping.
Special handling	Hazardous or restricted items can be removed, returned to sender, or held at the MyMalls facility.
Storage / retention policy	Shipments unclaimed after 30 days go to entrepot and may be auctioned after ~6 months.

Which Service Should I Choose?

If your priority is…	Recommended service
Fastest delivery	DHL Express
Most affordable	MyMalls Economy (Sea Freight)
Balanced cost and reliability	UPS Worldwide Saver
Bulk or non-urgent shipments	MyMalls Economy
Strongest customs support	DHL Express

Tips for Smooth Delivery

Add your CRIB number to your MyMalls profile before shipping.
Pay for MyMalls Economy shipments before Tuesday 4:00 p.m. for Wednesday pickup.
Upload all invoices and documents to your Suite before requesting shipment.
Track your package and respond quickly to customs or courier requests.
Avoid restricted or prohibited items to prevent delays.