Sentoo payments are made using your bank's mobile app or online banking platform. The key difference is that all payment details, such as the recipient, amount, and description, are automatically pre-filled with Sentoo. This ensures instant confirmation of your payment, so you'll receive your order confirmation.

When you pay with Sentoo, the amount is directly debited from your bank account. In contrast, credit card payments allow you to make purchases and pay the credit card bill later, which may involve interest and fees depending on your bank. Sentoo provides immediate payment without the extra costs and potential interest rates associated with credit cards.

Currently, Sentoo is only available through MCB in Curaçao. If your bank doesn't offer Sentoo, you won't be able to use it for payments. For more information, please contact your bank directly.

For a detailed guide on how to pay with Sentoo, click here.

Sentoo does not charge any additional fees for using their service. However, please be aware that your bank's standard online banking fees may apply.

No, Sentoo payments cannot be reversed because you authorize the transaction through your bank's secure environment. If you need to cancel a purchase, please contact our customer service for assistance.

Yes, Sentoo is very secure. It utilizes the existing security measures of your bank's internet and mobile banking systems. The payment process involves:

Absolutely. Sentoo prioritizes the security of your payment information. They store minimal data and do not receive your personal payment details. All required payment information is encrypted to ensure your privacy and security.

If you suspect you've made a double payment, contact MyMalls immediately to check if we've received the duplicate payment and request a refund. If MyMalls hasn't received it, reach out to your bank for further assistance. Have your Sentoo transaction number ready, if available.

If the money has been debited from your account but MyMalls hasn't received it, contact Sentoo via their support page. They can help trace the payment. Having your Sentoo transaction number handy will be beneficial.

If you encounter technical issues during payment, please contact MyMalls. You can also reach out to Sentoo directly through their support page for assistance.

For questions about a specific Sentoo payment, start by contacting MyMalls. If we cannot resolve your query, you can then contact Sentoo directly through their support page. Make sure to have your Sentoo transaction number available for reference.