Customer Support & Problem Solving

What to do when things go wrong, and how to contact us when you need help.

9 articles in this collection
Written by Toine Rodenburg

Why do I get an Amazon address error? • ¿Por qué recibo un error de dirección en Amazon?

Amazon doesn't recognize my MyMalls address

Written by Toine Rodenburg
Updated over a week ago

Can I collect my package in person? • ¿Puedo recoger mi paquete en persona?

Yes, your package can be picked up at our Warehouse in Miami by yourself or a designated person (friend or a family member).

Written by Toine Rodenburg
Updated over a week ago

What Does a Return Label Look Like? • ¿Cómo luce una etiqueta de devolución?

Written by Toine Rodenburg
Updated over a week ago

Contacting our Support Team • Contacte nuestro Equipo de Ayuda

How do I report a problem or get a personal answer to my question?•¿Cómo informo un problema u obtengo una respuesta personal a mi pregunta?

Written by Toine Rodenburg
Updated over a week ago

Login issues • Problemas para entrar

Help! I can’t login to my account! What to do now? • ¡Ayuda! ¡No puedo ingresar a mi cuenta! ¿Qué puedo hacer?

Written by Toine Rodenburg
Updated over a week ago

Help — I didn’t receive my activation email! • Ayuda — No recibí my mensaje de activación!

Written by Toine Rodenburg
Updated over a week ago

Stolen password • Contraseña robada

What should I do if I suspect that my password has been stolen? • ¿Qué debo hacer si sospecho que mi contraseña ha sido robada?

Written by Toine Rodenburg
Updated over a week ago

Not receiving notifications • No recibo notificaciones

Why am I not receiving email notifications from MyMalls? • ¿Por qué no recibo notificaciones por correo electrónico de MyMalls?

Written by Toine Rodenburg
Updated over a week ago

Why am I having difficulty viewing the MyMalls website? • ¿Por qué tengo problemas para ver la página web de MyMalls?

Written by Toine Rodenburg
Updated over a week ago