Customer Support & Problem Solving

What to do when things go wrong, and how to contact us when you need help.

10 articles in this collection
Written by Toine Rodenburg and Mariel Meijst

Adjust your Amazon Delivery Preferences

To avoid loss or misplaced packages, update your delivery instructions. Did you receive an OTP for delivery? Let us know right away!

Written by Mariel Meijst
Updated over a week ago

Why do I get an Amazon address error? • ¿Por qué recibo un error de dirección en Amazon?

Amazon doesn't recognize my MyMalls address

Written by Toine Rodenburg
Updated over a week ago

Can I collect my package in person? • ¿Puedo recoger mi paquete en persona?

Yes, your package can be picked up at our Warehouse in Miami by yourself or a designated person (friend or a family member).

Written by Toine Rodenburg
Updated over a week ago

What Does a Return Label Look Like? • ¿Cómo luce una etiqueta de devolución?

Written by Toine Rodenburg
Updated over a week ago

Contacting our Support Team • Contacte nuestro Equipo de Ayuda

How do I report a problem or get a personal answer to my question?•¿Cómo informo un problema u obtengo una respuesta personal a mi pregunta?

Written by Toine Rodenburg
Updated over a week ago

Login issues • Problemas para entrar

Help! I can’t login to my account! What to do now? • ¡Ayuda! ¡No puedo ingresar a mi cuenta! ¿Qué puedo hacer?

Written by Toine Rodenburg
Updated over a week ago

Help — I didn’t receive my activation email! • Ayuda — No recibí my mensaje de activación!

Written by Toine Rodenburg
Updated over a week ago

Stolen password • Contraseña robada

What should I do if I suspect that my password has been stolen? • ¿Qué debo hacer si sospecho que mi contraseña ha sido robada?

Written by Toine Rodenburg
Updated over a week ago

Not receiving notifications • No recibo notificaciones

Why am I not receiving email notifications from MyMalls? • ¿Por qué no recibo notificaciones por correo electrónico de MyMalls?

Written by Toine Rodenburg
Updated over a week ago

Why am I having difficulty viewing the MyMalls website? • ¿Por qué tengo problemas para ver la página web de MyMalls?

Written by Toine Rodenburg
Updated over a week ago