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Customer Support & Problem Solving
Customer Support & Problem Solving
What to do when things go wrong, and how to contact us when you need help.
10 articles in this collection
Written by
Toine Rodenburg
and
Mariel Meijst
Adjust your Amazon Delivery Preferences
To avoid loss or misplaced packages, update your delivery instructions. Did you receive an OTP for delivery? Let us know right away!
Written by
Mariel Meijst
Updated over a week ago
Why do I get an Amazon address error? • ¿Por qué recibo un error de dirección en Amazon?
Amazon doesn't recognize my MyMalls address
Written by
Toine Rodenburg
Updated over a week ago
Can I collect my package in person? • ¿Puedo recoger mi paquete en persona?
Yes, your package can be picked up at our Warehouse in Miami by yourself or a designated person (friend or a family member).
Written by
Toine Rodenburg
Updated over a week ago
What Does a Return Label Look Like? • ¿Cómo luce una etiqueta de devolución?
Written by
Toine Rodenburg
Updated over a week ago
Contacting our Support Team • Contacte nuestro Equipo de Ayuda
How do I report a problem or get a personal answer to my question?•¿Cómo informo un problema u obtengo una respuesta personal a mi pregunta?
Written by
Toine Rodenburg
Updated over a week ago
Login issues • Problemas para entrar
Help! I can’t login to my account! What to do now? • ¡Ayuda! ¡No puedo ingresar a mi cuenta! ¿Qué puedo hacer?
Written by
Toine Rodenburg
Updated over a week ago
Help — I didn’t receive my activation email! • Ayuda — No recibí my mensaje de activación!
Written by
Toine Rodenburg
Updated over a week ago
Stolen password • Contraseña robada
What should I do if I suspect that my password has been stolen? • ¿Qué debo hacer si sospecho que mi contraseña ha sido robada?
Written by
Toine Rodenburg
Updated over a week ago
Not receiving notifications • No recibo notificaciones
Why am I not receiving email notifications from MyMalls? • ¿Por qué no recibo notificaciones por correo electrónico de MyMalls?
Written by
Toine Rodenburg
Updated over a week ago
Why am I having difficulty viewing the MyMalls website? • ¿Por qué tengo problemas para ver la página web de MyMalls?
Written by
Toine Rodenburg
Updated over a week ago