How to find your Shein invoice | MyMalls Help Center

Note: 🚫⚠️ DO NOT upload the first invoice SHEIN sends you! ⚠️🚫

When you finish shopping, SHEIN sends you a master invoice for your whole order. Customs will NOT accept it, and uploading it can delay your packages.🚫

✅ Wait for your order to be processed and shipped, then upload the invoice for each package separately.

Why is my order split into several packages?
You pay once at checkout, but SHEIN works with multiple vendors and warehouses. Once your order is processed, it’s split into smaller packages that ship from different locations and are declared separately. Each package gets its own invoice and tracking number, and those are the ones you need to upload. Because the packages reach our warehouse at different times, we need each invoice to link it to the right package.

Follow these steps when using a desktop or laptop

Please select if you'd like to follow the steps with- or without the guidance of images:

Explanation with images

Before you start: Wait 1 to 3 business days after placing your order. That’s approximately how long SHEIN takes to process and ship your order. Your split packages and their invoices only appear once they’ve shipped.

Go to your profile
On SHEIN.com, click the profile icon in the top-right corner.
Click “Shipped”
In your Personal Center, go to My Orders and click Shipped. You’ll see your order split into smaller packages.
Click “View Invoice” on each package
Every package has its own View Invoice link. Repeat Steps 3 and 4 for every package in your order.
Download the invoice and copy the tracking number
Click View to open and download the invoice. Then click Track on that package and copy the tracking number.
Upload your invoices on your MyMalls Dashboard
Log in at mymalls.com and click Upload Invoice. Upload each invoice and add its matching tracking number.

Explanation without images

On SHEIN.com, click the profile icon in the top-right corner.
Under My Orders, click Shipped. Your order will appear split into smaller packages. If nothing is there, or you only see older orders, wait 1 to 3 business days.
Click View Invoice on the first package.
Click View to download the invoice, then click Track and copy the tracking number.
Repeat Steps 3 and 4 for every package in your order.
Log in at mymalls.com, click Register incoming shipment, and upload each invoice with its matching tracking number.

Follow these steps when using a mobile

Please select if you'd like to follow the steps with- or without the guidance of images:

Explanation with images (iPhone)

Before you start: Wait 1 to 3 business days after placing your order. That’s how long SHEIN takes to process and ship it. Your split packages and their invoices only appear once they’ve shipped.

Go to “Me” and tap “Shipped”
In the SHEIN app, tap Me in the bottom-right corner. Under My Orders, tap Shipped.
Tap “More,” then “View Invoice”
Your order will appear split into smaller packages. On the first package, tap More, then tap View Invoice. Repeat Steps 2 and 3 for every package in your order.
Download the invoice and copy the tracking number
Tap View to open and download the invoice. Then go back and tap Track on that package to copy the tracking number.
Upload your invoices on your MyMalls Dashboard
Log in at mymalls.com and tap Register incoming shipment. Upload each invoice and add its matching tracking number.

Explanation without images

In the SHEIN app, tap Me in the bottom-right corner.
Under My Orders, tap Shipped. Your order will appear split into smaller packages. If nothing is there, or you only see older orders, wait 1 to 3 business days.
On the first package, tap More, then View Invoice.
Tap View to download the invoice.
Go back and tap Track on that package to copy the tracking number.
Repeat Steps 3 to 5 for every package in your order.
Log in at mymalls.com, tap Register incoming shipment, and upload each invoice with its matching tracking number.

The importance of providing MyMalls the original invoice

In order to get your packages successful processed through your local customs agencies, MyMalls is required to include a copy of your original vendor invoice with our shipment.