How can I resolve issues related to missing or rejected invoices for my MyMalls package?
Invoice-related issues can vary from temporary display messages to rejections due to incomplete or incorrect details. Below, we outline common scenarios, required actions, and steps to ensure your invoice is accepted and processed efficiently.
Common Scenarios and Causes
Temporary 'Missing Invoice' Messages: Even after uploading an invoice, the system might temporarily display 'Missing Invoice' due to processing delays. Rest assured, once your invoice is reviewed and accepted, the status will automatically update. If the delay persists, it is advisable to reach out for a manual review of your documents.
Incorrect or Incomplete Invoices: Invoices that lack essential details, such as SKU numbers, item descriptions, or the total summary, may not be accepted by the system. Ensure your invoices meet these requirements before uploading.
Detailed Invoice Upload Checklist
Follow these steps to ensure your invoice is correctly submitted:
Make sure the invoice includes: - SKU numbers for all items. - Complete descriptions and the total summary of items. - Correct identification of all products in the package.
If your supplier allows, download the invoice using a computer for better visibility and completeness.
Avoid uploading incorrect invoices for other packages during this process. If you hold the correct invoice but it is incorrectly linked to another package, wait for MyMalls to adjust the association automatically.
Steps to Resolve Missing or Rejected Invoices
Upload or Re-upload Your Invoice: - If you receive a "Missing Invoice" alert, re-upload the corrected invoice ensuring all required details are present. - Double-check that the invoice corresponds to the correct package. Once reviewed and approved, your package will be marked ready for payment.
Await Processing and Approval: - Some delays in updating invoice status can occur. If everything appears correct, the status will change automatically after processing. - You can proactively confirm the invoice’s accuracy to expedite approval.
Manual Review: - In cases where the "Missing Invoice" message persists even after approval, contact the MyMalls support team for a manual review. Once verified, your package will proceed to payment readiness.
Special Considerations for Shein Invoices
Shein invoices often face rejection if:
SKU numbers are absent.
The full description or total purchase summary is missing. To ensure seamless processing:
Download your invoices from the "Order Details" page, not from the "View Invoice" section.
If you have items from multiple vendors, download separate invoices for each vendor.
Related Topics
Guidance on consolidating packages
Frequently asked questions about invoice requirements