How to Prepare and Upload a Properly Formatted Invoice on MyMalls
Ensuring that your invoice is properly formatted and uploaded is essential for smooth processing on MyMalls. Below are the steps to prepare and upload your invoice in the correct format:
Why Is a Searchable PDF Invoice Required?
MyMalls requires invoices to be in a searchable PDF format for efficient processing. This ensures that the contents of the document, such as item descriptions, can be copied and pasted without any issues, which is critical for customs clearance and accurate processing.
Steps to Prepare a Searchable PDF Invoice
Download the Invoice: Retrieve the invoice from your purchase records. This may require logging into the store’s website and accessing your order history.
Format the File as a Searchable PDF: When saving the invoice: - Select the 'Save as PDF' feature on your computer. - Avoid using the 'Print as PDF' option, as this may create an image-based PDF that is not searchable. - Ensure the resulting PDF allows text to be selected and copied.
How to Upload the Invoice on MyMalls
Once the invoice is in the correct format:
Log in to your MyMalls account.
Navigate to the necessary section for uploading invoices (e.g., during customs processing steps).
Select the formatted searchable PDF and upload it using the system’s upload functionality.
Troubleshooting Tips
Invoice is Not Searchable: If text in the PDF cannot be selected or copied, try re-saving the file using the 'Save as PDF' option.
Invoice is Not Accepted: Verify that the uploaded file is in a PDF format and meets the requirement of being searchable.
Need a New Copy: If the file from the seller is not in PDF format, contact the seller or re-download it following the above guidelines.
By ensuring that your invoice is properly formatted, you can save time and avoid delays in processing through the MyMalls platform.