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How can I prepare and upload a properly formatted invoice on MyMalls?

Toine Rodenburg avatar
Written by Toine Rodenburg
Updated over a week ago

How to Prepare and Upload a Properly Formatted Invoice on MyMalls

Ensuring that your invoice is properly formatted and uploaded is essential for smooth processing on MyMalls. Below are the steps to prepare and upload your invoice in the correct format:

Additionally, it is recommended to use a computer for downloading invoices, as mobile devices might not support this process properly and could create formatting issues.

Why Is a Searchable PDF Invoice Required?

MyMalls requires invoices to be in a searchable PDF format for efficient processing. This ensures that the contents of the document, such as item descriptions, can be copied and pasted without any issues, which is critical for customs clearance and accurate processing.

Steps to Prepare a Searchable PDF Invoice

  1. Download the Invoice: Retrieve the invoice from your purchase records. This may require logging into the store’s website and accessing your order history.

  2. Format the File as a Searchable PDF: When saving the invoice: - Select the 'Save as PDF' feature on your computer. - Avoid using the 'Print as PDF' option, as this may create an image-based PDF that is not searchable. - Ensure the resulting PDF allows text to be selected and copied. - Make sure the invoice includes all required information such as SKU numbers, complete item descriptions, and a total summary of the order.

How to Upload the Invoice on MyMalls

Once the invoice is in the correct format:

  1. Log in to your MyMalls account.

  2. Navigate to "My Orders."

  3. Instead of clicking on "View Invoice," select "Order Details."

  4. Upload the formatted searchable PDF using the system’s upload functionality.

Troubleshooting Tips

  • Invoice is Not Searchable: If text in the PDF cannot be selected or copied, try re-saving the file using the 'Save as PDF' option.

  • Invoice is Not Accepted: Verify that the uploaded file is in a PDF format and meets the requirement of being searchable.

  • Need a New Copy: If the file from the seller is not in PDF format, contact the seller or re-download it following the above guidelines. - Uploading Photos or Screenshots: Avoid submitting photos or screenshots of invoices, as they are often rejected due to poor quality and missing information. - Missing Common Mistakes Section: Ensure the invoice formatting aligns with MyMalls' requirements to prevent any rejections or processing delays resulting from improper submissions.

By ensuring that your invoice is properly formatted, you can save time and avoid delays in processing through the MyMalls platform.

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