How to Address and Resolve Invoice Mismatches with Package Contents in MyMalls
Invoice mismatches with package contents can create challenges during shipment processing. To ensure smooth handling, MyMalls provides clear procedures for troubleshooting, resolving, and avoiding these issues. Below are the standard workflows and steps you can follow to address such problems.
General Troubleshooting Guidelines
If you encounter issues matching the invoice SKUs with your package contents, follow these steps:
Confirm that the correct invoice is uploaded to your MyMalls account. Ensure the invoice corresponds to the tracking number of your package. This is essential to match and process your shipment accurately.
If discrepancies persist, the MyMalls warehouse team can assist by taking photos of the package contents. These photos will help match the physical items to the invoice SKUs, ensuring accurate confirmation of your shipment.
Reach out to customer service for prompt resolution if additional support is required.
Uploading and Verifying Invoice Details
Accurate invoices are essential to avoid processing delays. Here is how to correctly upload your invoice:
Ensure the uploaded invoice includes the SKU numbers for all items in your shipment. This helps match the invoice seamlessly with the package contents.
For specific retailer invoices (e.g., SHEIN), retrieve the appropriate invoice through these steps: - Access the 'My Orders' section without selecting 'View Invoice'. - Click on 'Order Details' and capture the full description and total summary, ensuring the SKU numbers are visible.
Resolving Invoice and SKU Mismatches
If the uploaded invoice does not match the product in the package, you will need to:
Provide a corrected invoice with accurate details for any mismatched items. This may involve adjusting the commercial invoice and declared value prior to shipment.
Once the correct invoice data is received, MyMalls will update the shipment details to ensure they are accurate and compliant with shipping requirements.
Consequences of Unresolved Invoice Discrepancies
Failure to address mismatches between the uploaded invoice and package contents can result in shipment delays. If the correct invoice and declared values are not submitted by the specified deadline:
The package may be placed on hold.
Shipment will proceed with the corrected declaration only after the discrepancy is resolved.
Support Contact Details
If you experience difficulties at any stage or need further assistance:
Upload the invoice to your profile and notify MyMalls customer service.
Reach out by submitting a query through your MyMalls user suite.
Check MyMalls' Help Center for additional resources and FAQs.