How can I correctly download, format, and upload invoices for MyMalls?
Properly downloading, formatting, and uploading invoices to MyMalls is crucial for ensuring smooth package processing. Follow this comprehensive guide to avoid common mistakes and meet the platform requirements.
Why Proper Invoice Handling Matters
Uploading invoices in the correct format and with all necessary details ensures compliance with customs and processing systems. Incorrect uploads, such as photos or screenshots, are often illegible or incomplete, leading to delays or rejections. MyMalls requires invoices in PDF format with clear details to facilitate seamless processing.
Steps for Downloading Invoices
Use a Computer: Always use a desktop or laptop to download your invoices. Mobile devices may not display all the required details properly.
Download Invoices Separately (if needed): For orders containing items from multiple suppliers, download each supplier’s invoice individually. ,
Navigate to the Correct Section: - Log in to your account and go to “My Orders.” - Select “Order Details.” Avoid clicking “View Invoice.”
Ensure Comprehensiveness: Within the “Order Details” section, select the full description and the total summary of your order. Make sure all line items are visible, including their SKU numbers. This step is essential as SKU numbers are mandatory for package processing. ,
Guidelines for Formatting and Uploading Invoices
Save as a PDF: Your invoice must be saved as a PDF file. Photos or screenshots are not acceptable because they may be illegible or lack crucial details such as item descriptions, quantity, and value.
Upload Directly to MyMalls: Use the platform’s upload function to attach the invoice to the packages in your suite. Do not email invoices, as the system may reject non-PDF files. Select the “Browse” option on the platform to locate and upload the file.
Common Mistakes to Avoid
Using Mobile Devices for Downloading: This can result in incomplete or incorrect invoices.
Uploading Screenshots or Photos: Such formats are often rejected as they may be incomplete or illegible.
Incorrect File Formats: Only PDFs are accepted; ensure you double-check the file format before uploading.
Providing Partial Details: Ensure all required information, such as SKU numbers and complete order descriptions, are included in your invoice. ,
By following this guide, you can ensure that your invoices meet the MyMalls requirements, helping expedite your shipping process and avoiding unnecessary delays.