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How do I download and upload invoices correctly for MyMalls package consolidation?

Toine Rodenburg avatar
Written by Toine Rodenburg
Updated this week

How to Download and Upload Invoices Correctly for MyMalls Package Consolidation

Properly downloading and uploading invoices is essential for ensuring that your packages are processed and consolidated smoothly on MyMalls. Whether your invoices are from Shein or other suppliers, following these steps will help meet MyMalls’ requirements.

General Guidelines

  1. Use a Computer: Always use a computer, as downloading invoices may not work correctly on mobile devices.

  2. Separate Invoices for Multiple Suppliers: If you have items sold by different suppliers, download a separate invoice for each supplier to avoid processing issues.

  3. Ensure SKU Visibility: Make sure the SKU number (Stock Keeping Unit) is visible on each invoice. SKU visibility is crucial for processing and consolidating your packages.

Steps for Downloading Shein Invoices

If your order is from Shein, follow these specific steps:

  1. Log in to your Shein account on a computer.

  2. Navigate to your orders by clicking on “My Orders”.

  3. Do not click on "View Invoice." Instead, click on “Order Details”.

  4. Once inside the details, select the full order description and the total summary.

  5. Verify that the SKU numbers of the items are visible in the invoice details, as these are required by MyMalls for processing.

Steps for Downloading Invoices from Other Suppliers

For orders from suppliers other than Shein, the process is similar:

  1. Log in to the supplier’s platform on a computer.

  2. Go to the orders section of your account.

  3. If there are any options for downloading invoices, choose “Order Details” or an equivalent section rather than directly selecting "View Invoice."

  4. Make sure the complete order description, total summary, and SKU numbers are visible on the invoice.

Common Troubleshooting Tips

  • Verify SKU Visibility: Always double-check that the SKU number is clearly visible on the invoice before uploading it to MyMalls. This is a mandatory requirement.

  • Check the Invoice Format: Ensure the downloaded invoice is in a commonly accepted format such as PDF.

  • Re-download if Necessary: If any details are missing or unclear, re-download the invoice after reviewing the order details.

By following these steps and best practices, you can ensure smooth package processing and consolidation on MyMalls. For further assistance, contact MyMalls support.

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