MyMalls

How to track your shipment?

Why is my package taking so long to get delivered?

How long will it take for my package to arrive?

How long can I store my packages at MyMalls?

Upload the original invoice to avoid delay at your local customs department.

Why do I need to provide the original invoice ?

What do I do when I receive a gift or sample?

What do I need to make a return? What does a return label look like?

How to return a package with MyMalls?

How to Repack Single Packages? Why did my order arrive in separate shipments from the merchant?

How to use the Repack and Combine services?

Air Waybill Number and DHL On Demand Delivery (ODD)

Manage your delivery

Can I make a special request regarding my shipment?

Since the introduction of our tax-free address, your package(s) can no longer be picked up at our Warehouse in Miami.

Can I pick up my package in person?

How does volumetric weight impact DHL shipping rates in MyMalls?

How can I reduce the shipping costs for my packages using MyMalls?

How can I resolve issues with missing or incorrect items in my MyMalls package?

How do I download and upload invoices correctly for MyMalls package consolidation?

How can I identify unknown packages using MyMalls?

Why are CO2 tanks returned by DHL, and what should I know about shipping them?

Can pillows or other delicate items be vacuum sealed in MyMalls' combine service?

How does MyMalls' economy shipping process work, including timeline and customs clearance?

Natasha Delgado

Mariel Meijst

Ashanty Virginia

Information about paying for, shipping and tracking your MyMalls package, along with answers to related questions.

Shipping, Consolidation & Tracking

About us

How it works

Why MyMalls

Cost Calculator

Blog

Find answers and get help from Intercom Support and Community Experts

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