How to Return a Package That Is the Wrong Size
If you receive a package that is the wrong size and need to return it, please follow these steps to ensure a smooth process:
Step 1: Complete the Authorization Form
You need to fill out the Authorization Form. This form is typically available in your suite, under the 'Handover Package' section. It is essential for authorizing the return process.
Step 2: Pay the Handover Fee
A handover fee is required for processing your return. Ensure that this fee is settled to avoid delays.
Step 3: Obtain and Provide a Return Label
Purchase a return label from a freighter, such as FedEx, UPS, or DHL. The return label must be in PDF format.
Once obtained, submit the return label to MyMalls. You can upload it in the chat for convenience or opt for other provided methods.
Step 4: Arrange for Carrier Pickup
MyMalls does not offer a drop-off service. You will need to arrange for a carrier, such as FedEx, UPS, or DHL, to pick up the package directly from the warehouse. Coordinate the pickup with your selected carrier to complete the return process.
By following these steps, you can properly return a package that has an incorrect size. If you have further questions or need assistance, don’t hesitate to reach out to MyMalls support.