Can I ship free gifts to the Cayman Islands with MyMalls Economy?
No. Cayman Customs does not accept free gifts when shipped by sea freight (MyMalls Economy), even if the invoice confirms that the item is free.
What happens if a free gift is included in my Economy shipment?
If Cayman Customs detects a free gift in a container:
They refuse the entire container shipment.
This blocks not only your package, but all packages in that shipment.
Other customers’ packages are also delayed until the issue is resolved.
Why does MyMalls restrict free gifts in Economy shipments?
To protect all customers from unnecessary delays. Allowing free gifts into Economy shipments risks the entire container being rejected by Cayman Customs.
Is there an alternative way to ship free gifts?
Yes! Free gifts can still be shipped to the Cayman Islands using MyMalls Express air services, such as DHL Express. These are processed differently by Cayman Customs and do not face the same restrictions.
Summary
Not allowed: Free gifts shipped by MyMalls Economy (sea freight).
Allowed: Free gifts shipped by MyMalls Express (air services, e.g., DHL Express).