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How to confirm if my package has been delivered to the MyMalls warehouse?

Toine Rodenburg avatar
Written by Toine Rodenburg
Updated this week

How to Confirm If My Package Has Been Delivered to the MyMalls Warehouse

When using MyMalls services, it is essential to verify whether your package has successfully been delivered to their warehouse to ensure seamless package management. Below is a step-by-step guide on how to confirm the delivery and understand the next steps in the process:

Note:
When your courier or retailer has sent you a notification that your package has been delivered at our warehouse, please note that it may take a few hours before the package is processed and entered into the system by our warehouse team.
This delay is due to the high volume of packages arriving simultaneously and the detailed process each package undergoes. Every incoming package is measured, weighed, photographed, and its contents are checked to ensure accurate and personalized handling.
To provide you with the best service, we kindly advise waiting a few hours for your package to appear in your suite. If, after several hours, your package is still not visible in your suite, please proceed with the following steps.

Step 1: Check Your Tracking Information

To confirm the delivery of your package, you will need to refer to the tracking number provided by the courier service. This tracking information serves as a crucial identifier for your package in the MyMalls system.

Step 2: Submit the Tracking Number

If you're unsure whether your package has been received at the MyMalls warehouse, the next step is to provide the tracking number to MyMalls. Submitting this information allows the MyMalls team to locate and confirm the package's arrival in their system. The investigation begins upon receipt of your tracking details, and updates will follow based on the findings.

Quick Tips for Confirmation

  • Ensure that the tracking number provided is accurate and matches the shipping details.

  • Contact MyMalls support only after verifying details with your courier.

For additional assistance, you may reach out to MyMalls customer service through the provided support channels.

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