Steps to Follow When Your Retailer Confirms Package Delivery, but You Cannot Locate It in Your Suite:
Double-Check Delivery Details: Review the tracking information provided by the retailer. Confirm the delivery address and suite number to ensure there were no errors in the shipping details
Contact the Carrier: If the package was delivered by a shipping company (e.g., UPS, FedEx, USPS, or smaller last mile delivery services), contact them directly with the tracking number to confirm the delivery details and inquire about the exact drop-off location.
Inform the Retailer: Notify the retailer about the situation. They may be able to assist by contacting the carrier or initiating an investigation. Some retailers also offer insurance or guarantees for lost packages.
Proof of Delivery. Requesting a Proof of Delivery from your retailer is essential to determine whether the package was successfully delivered to our warehouse or mistakenly sent to another location. Please ensure the Proof of Delivery specifies the exact delivery details. If the document mentions a recipient name and specific delivery time, that can help us to identify who received your package.
Security Camera Check. Carriers usually include a photo upon delivery. If the photo and/or time of delivery confirms that it was delivered to our loading dock, we will be able to review our external security cameras to verify whether the delivery actually took place.
File a Claim: If the package cannot be located and the retailer or carrier confirms it was delivered, you may need to file a claim for a missing package. Check the retailer’s and carrier’s policies regarding lost or stolen items.
Important Notice Regarding Deliveries to Our Warehouse
Please be advised that our warehouse does not have a front desk or receptionist. All deliveries must be made exclusively at the designated docking station. If your Proof of Delivery references a receptionist or front desk, this is a clear indication that your package may have been delivered to the wrong address.
To resolve such issues promptly and ensure proper handling of your package, we recommend taking immediate action. If you encounter any problems, do not hesitate to reach out to our Customer Support Team for assistance. We are committed to doing everything possible to help locate your package and address any concerns.