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Can I pick up my package in person?
Can I pick up my package in person?

Since the introduction of our tax-free address, your package(s) can no longer be picked up at our Warehouse in Miami.

Natasha Delgado avatar
Written by Natasha Delgado
Updated over a week ago

Important update: Regrettably, we have made the difficult decision to discontinue our handover service. This decision was prompted by legal considerations surrounding tax regulations. With the recent introduction of our tax-free address, continuing to offer the handover option would potentially expose both our members and our company to legal risks associated with tax evasion.

What is changing?

We are no longer offering the option to physically collect packages by members or third party in behalf of the member. This decision is necessary to ensure compliance with tax laws and to avoid potential legal risks. While the handover service is ending, our tax-free address remains available for your shipping needs.

What can I do if I choose not to ship my package?

In case you no longer wish to ship your package(s), we can return the package for you. Please be aware that in some cases, a fee may be applicable for this service. Learn more about returning your package(s).

We're here to assist you!

We appreciate your understanding and support as we navigate this change to ensure compliance and continue providing quality service. If you have questions or need assistance, our customer support team is here to help.

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