How does MyMalls handle damaged or changed packaging?
Ensuring the safety and integrity of your package is a priority at MyMalls. However, certain situations related to package conditions prior to or during shipment may result in packaging adjustments. Here’s how MyMalls addresses these scenarios:
Pre-shipment Packaging Concerns
If your package’s box is found to be damaged before shipping, there are two options available:
Proceed with the shipment as-is, with the understanding that any further damage incurred during transit will be at your own risk.
Request alternative packaging or consider available transport options to better protect your package contents before shipping.
Please communicate your preference with us to ensure appropriate arrangements are made.
In-transit Packaging Changes
In some instances, your package may arrive in a different box than originally expected. This happens when the original packaging is deemed too small to properly attach the MyMalls shipping label. In such cases, your item will be re-packaged into a different box to ensure the shipping label is applied correctly. Rest assured, the contents of your package remain unchanged during this process.
Your Options
For any concerns regarding damaged or changed packaging, customers should:
Clearly communicate their preferences or address their concerns to the MyMalls team prior to shipping.
Notify us immediately if there are any issues noticed upon delivery.
We are committed to ensuring your experience is smooth and your items arrive in excellent condition.
Related Topics
[Shipping Restrictions and Prohibited Items]
[Handling Missing or Undelivered Packages]
[Contacting MyMalls Support]