How do I resolve issues with lost or untrackable packages?
Handling lost packages or those that cannot be tracked can be a frustrating experience. Here is a step-by-step guide to help you navigate these situations and take appropriate actions to resolve the issue effectively.
1. What to Do if Your Package is Unrecoverable
If your package is deleted from the system and cannot be recovered, follow these steps:
Contact the Original Sender: Reach out to the sender of the package to inform them about the issue. Check if they can resend the package or provide any assistance depending on their policies.
File a Claim with Shipping Insurance: If you had shipping insurance or similar coverage, file a claim with your provider. They may be able to compensate you for the lost package or offer additional remedies. Consult your plan’s terms and conditions to understand the steps to claim your coverage.
2. Steps to Take If a Tracking Number Yields No Information
Occasionally, MyMalls or other delivery providers might be unable to locate your package using only a tracking number. In such cases:
Submit Proof of Delivery and Invoice: Collect documentation such as the proof of delivery (POD) and the invoice for the item in question. These documents might typically be available from your supplier or original sender.
Share Documents with the Provider: Provide these documents to your package provider or shipment company. This additional information can assist with investigating and possibly locating your package.
By following these steps, you can enhance the likelihood of resolving issues related to lost or untrackable packages. If you encounter further challenges, reach out to customer support for additional assistance.
Related Topics
Understanding Tracking Numbers
How to File a Shipping Insurance Claim
Steps for Contacting Your Original Sender