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How should I handle package pre-registration and invoices with MyMalls, and what if it's not pre-registered?

Toine Rodenburg avatar
Written by Toine Rodenburg
Updated over 4 months ago

How Should I Handle Package Pre-registration and Invoices with MyMalls, and What If It's Not Pre-registered?

Efficiently managing the pre-registration and documentation for your packages ensures quicker processing within the MyMalls platform. This guide explains the steps to follow in different scenarios to help you streamline the process.

Overview of Package Pre-registration in MyMalls

Proper pre-registration of packages ensures that when your package arrives at the MyMalls warehouse, it can be processed quicker and more accurately. Pre-registration involves linking your invoices and tracking numbers to the system ahead of time, which eliminates delays.

Step-by-Step Guide for Pre-registering Your Package

  1. Upload Your Invoice - Log into your MyMalls account. - Navigate to the invoice upload section and submit a single invoice for your package. - Ensure that the invoice is in PDF format, as other file types are not accepted.

  2. Add Tracking Numbers to Your Invoice - Once the invoice is uploaded, attach all relevant tracking numbers to that invoice.

  3. Automatic Processing Upon Arrival - When the package arrives at the MyMalls warehouse, your invoice will be automatically attached to the corresponding package(s). - Only the value of the items in each package will be used for its declared value.

Actions for Packages Not Pre-registered Before Arrival

If your package arrives at the MyMalls warehouse without being pre-registered, you will need to upload your invoice manually. Follow these steps if this happens:

  1. Log in to your MyMalls account.

  2. Find the unregistered package in your account's suite.

  3. Use the 'Browse' option to upload the invoice directly to the package.

  4. Ensure the uploaded file meets all format requirements (e.g., PDF).

General Recommendations and Notes

  • Pre-registration Importance: Pre-registration significantly reduces processing time when packages arrive at the warehouse.

  • Invoice Access: Maintain all invoices in PDF format for seamless submission.

  • Post-delivery Actions: If packages were not pre-registered, submitting the invoice promptly helps with delivery verification.

Frequent attention to pre-registration and proper documentation ensures faster transactions through MyMalls.

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