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Why You Haven’t Received Emails from MyMalls
Why You Haven’t Received Emails from MyMalls

Add MyMalls to your trusted contacts

Ashanty Virginia avatar
Written by Ashanty Virginia
Updated this week

If you haven’t received an email from MyMalls, don’t worry! Here are the most common reasons and how to fix them quickly.

1. Check Your Spam or Junk Folder

Sometimes, emails end up in the spam folder. To check:

  • Open your spam or junk folder and search for MyMalls.

  • Use the search bar and type "mymalls".

  • If found, mark the email as “Not Spam” to receive future emails properly.

To ensure you always receive our emails, add [email protected] to your contacts. Here’s how:

Gmail

When you use Gmail, you need to add the address to your Google contacts. Here’s how:

  1. Head to your Gmail inbox, and click the grid icon in the top-right corner - then, click 'Contacts'.

  2. On the screen that appears, click the '+ Add Contact' button.

  3. A smaller window will appear, where you can fill in our details and click 'Save.'

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Yahoo

  1. In your Yahoo inbox, click the Contacts icon, as shown in the first screenshot below.

  2. In the panel that appears, click on 'Add a new Contact', at the bottom.

  3. Fill in our details, and click 'Save.'
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Outlook/Hotmail

Via Outlook or Hotmail you can add us to your 'People':

  1. Click the service overview icon - the grid icon shown in the top-left hand corner

  2. In the expanded menu, click 'People'.

  3. Then, click 'Add Contact'

  4. Fill in our details, click 'Create', and you're done!

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iCloud

If you use iCloud as webmail, you can add us to your Contacts by following these steps:

  • In iCloud, go to Contacts

  • Click on the + sign and then 'Add Contact'

  • Fill in our details

  • Click on Done

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2. Incorrect Email Address

A small typo can prevent you from receiving emails. To check:

  • Verify the email address you used to register.

  • Fix any spelling errors.

  • Contact our support team if a correction is needed.

3. Your Email May Be Blocked (Bounce List)

If you’re not receiving emails at all, your email provider might be rejecting them. This happens when:

  • Your email provider blocked our messages before.

  • There was an issue with your inbox when we sent the email.

To fix this:

  • Add [email protected] to your trusted contacts.

  • Follow this guide to find out how to whitelist our address.

  • Contact our support team to check if your email is on our bounce list.

4. Request a New Email

If you're waiting for an activation email and still haven’t received it:

  • Visit the email request page and click “Resend Email”.

  • Check your inbox again after a few minutes.

Still having trouble? Our support team is here to help. Reach out, and we’ll get it sorted quickly.

We hope this guide helps! Enjoy shopping with MyMalls!

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