What You Need to Know Before Uploading Your Invoice

Customs departments aren’t too thrilled to receive anything but the correct value of a shipment from the original invoice, and they won’t release packages until everything is properly declared. Not ideal!

This is why we request the original invoice in order to prevent delays in clearing your packages at Customs. It’s nothing personal! In fact, we want you to receive your shipments as quickly as possible, so we take these precautions right from the start.

What does a correct invoice look like?

Great question! Ensure that all of the following features are in an original invoice:

  • Your complete MyMalls address with the unique suite number and correct contact information.

  • A complete address and contact information from the shipper. A company logo too, if available!

  • The document should be clearly described only as ‘Invoice’.

  • An invoice number.

  • The date when the item(s) were bought.

  • A detailed description of the items, the quantity purchased, unit price and total cost of the order.

  • Which payment method was used.

Please also note that invoices can only be accepted if they’re uploaded in PDF format.

Customs won’t accept invoices that contain the following: 

  • A document titled sales order, memo, quotation, order confirmation, declaration of goods or pro forma invoice. 

  • Written advice on this invoice, such as"This is not a bill” ““Do not pay this amount” “Value for customs only"

  • No commercial value of the invoice.

  • Handwritten invoices, screenshots, or photocopies.

Check out this example of an Amazon invoice that is acceptable as an original:

Special considerations

Some retailers – such as FashionNova, ASOS, Pretty Little Thing, Walmart, and Target –  sometimes include a commercial invoice in the package itself, which we’ll scan and send with the package to the right member. In this instance, we won’t request an invoice from you.

If we request a commercial invoice and you have not received one by email, we suggest contacting the supplier directly and specifically asking for the 'commercial invoice'.

Some of our members have encountered issues with Wish.com invoices – mostly due to incomplete information. Luckily, there’s a nifty way around it! Simply create an invoice using the free professional invoice template generator from PayPal. Capture all the required information and you’re set.

Finally, the quickest way to get your package is to pre-register it in your MyMalls suite, as soon as you receive the invoice. Check out this dedicated blog post to learn more.

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