The MyMalls team wants the clearance process to be quick and hassle-free, so you don't have to wait!
The following steps will show you exactly where and how to pre-register your invoice:
Step 1
Login to your suite by clicking on the "Login" button
Step 2
Once logged into your suite, click on the icon with your name and suite number at the top right of your screen to open the features menu.
Step 3
Depending on your order and your choice of delivery warehouse (USA or Europe), click on the "Pre-register shipments for..." button that corresponds to your current order.
Step 4
The window for Preregistering your invoices will open. Downloading your invoice is very simple:
Drag your invoice directly into the "Drop files here, paste or browse" block, or
Click on the "Browse" button to browse the files on your computer and select the invoice directly.
Please note that local customs have introduced much stricter rules that everyone must follow. It is therefore of the utmost importance that your invoice is converted into PDF format (if it is in a different format). To easily convert your invoices to PDF you can use the iLovePDF website.
A screenshot or photo of the invoice is NOT allowed. For more information on the accepted invoice format, you can consult the article What does a correct invoice look like?
Step 5
Once you have uploaded the invoice we strongly encourage you to enter the tracking number for the invoice by clicking on the "Add tracking number" button. Not only will we be able to effectively monitor any delays, but if you have purchased a prohibited item, we will be able to inform you in advance, saving you a lot of trouble.
Step 6
The following window appears and all you have to do is :
Enter the carrier's tracking number
Choose the carrier that will deliver your package to our warehouse
The name of the seller or the item (optional)
Once you have entered all the information, click on "Add a shipment" to validate.
Preregistering your invoice(s) ensures that you are always the first in the shipping queue. So, as soon as your package arrives at one of our MyMalls warehouses, all you have to do is pay the shipping costs for your package to continue its journey to you!
Step 7
If you wish to add another invoice, simply click on the "Add invoice" button.
