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Why is my login information not working ?
Why is my login information not working ?

I can't connect to my suite, my login doesn't seem to work

Mariel Meijst avatar
Written by Mariel Meijst
Updated over a week ago

Having trouble accessing your suite?

No problem, here are some steps to follow :

  • Double check your email and password. Make sure you are using the right email address and password.

  • Is your caps lock on? Check that your "caps lock" button is not on! Indeed the password is case sensitive, upper and lower case letters make a difference

  • Reset your password. If the above two options do not work for you and you have forgotten your password, you can always reset your password by clicking on the "Forgot Password" button. An email will be sent to you with more instructions on how to make a new password.

And of course if you have any difficulties with the above solutions, you can always ask our friendly Support Team for help!

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