Your packages may not all arrive at our warehouse at the same time despite a single order. One of the most popular features of the MyMalls service is our free consolidation - we consolidate up to three packages into one, saving you handling and shipping costs. We therefore offer you free storage for up to 60 days! During this period, rest assured that all packages are securely stored and will not be discarded.
This 60-day storage window is designed to accommodate any shipping delays or unforeseen issues that might affect a package's arrival.
However, if you wish to consolidate certain packages together, the storage is reduced to 7 days once the consolidation is done.
If you have additional concerns about your package's status or need further clarification on our storage policies, feel free to contact MyMalls customer support for assistance.
Please note, after the 60 days (for a single package), or 7 days (for a consolidated package), we consider the packages as "abandoned goods" and we reserve the right to dispose of them.
For more information please read our terms of use.