Anytime one or more of your packages are missing original invoices, we'll send you an email notification. When you then login to your Suite, those packages missing invoices will be clearly marked and identifiable.
For any package, you can submit one or more invoices, and we offer two methods for doing that:
Option 1 — Directly upload invoice files. We support JPG, PNG, TIFF and PDF formats.
Option 2 — Forward email-based invoices. These are invoices which are directly represented by the email content. You'll find that each package receives a unique email address to which you can forward email-based invoices. (Note, however, that this feature is not to be used to forward emails that have invoices attached as files. Use Option 1 for those.)
In the following video, we'll demonstrate how to use both methods, for a particular test package that's missing its invoices. (Note that the video does not show the step where, after copying the unique email address, we switched to our email program and sent the email!)
If you run into difficulties or have questions, don’t hesitate to contact our support team. We’re here to help!