Yes, your package can be picked up at our Warehouse in Miami by yourself or a designated person (friend or a family member). You or the designated person must bring a valid ID (passport, ID-card) to pick up your package.
If you choose to collect your packages in person from MyMalls, you will be charged a processing fee of US$ 10 per package and a pick up fee of US$ 10 per handover.
Picking up a consolidated package?
For handing over a consolidated package, you will be charged a processing fee of US$ 10 per package. This means if you have consolidated 3 packages, you will be charged US$ 30, excluding the pick up fee.
Picking up an oversized package?
For handing over an oversized package, you will be charged a processing fee of US$ 90 per oversized package, excluding the pick up fee. An oversized package is considered oversized when it exceeds the weight of 70kg or with a single dimension in excess of 120cm.
How to initiate a handover
In order to initiate the handover, please contact our Customer Service via our chat. The hours for a local handover are from Monday to Friday between 10:00 am to 3:00 pm (EDT).