About MyMalls

Everything you need to know about us for a perfect shipping experience !

Nicole Oliviera avatar
Written by Nicole Oliviera
Updated over a week ago

What is MyMalls?

MyMalls ensures you a hassle free shipping experience, from the moment you join us to the moment you receive your package at your doorstep, so that you can spoil yourself online without having to worry about the limit of shipping countries on your favorite sites.

As a MyMalls member, you’ll be given a unique US shipping address where your online purchases can be sent to. We then receive your packages, and through our partnerships deliver them to your home or business — fast, friendly and cost-effective!

One of the biggest benefits of using MyMalls, even when a vendor does ship to your location, is our free repack and combine service — in which we'll combine up to three packages into one shipment, for free, saving a bundle on shipping and handling!

How does MyMalls work?

Our mission is for you to be able to shop at any store online and getting your packages to you using your preferred shipping method. To start using MyMalls, follow the next steps:

  1. Sign up for your free MyMalls address — Signing up is completely free and there are no monthly costs involved. You only pay when you ship a package. Estimate your shipping costs with our transparent shipping cost calculator.

  2. Shop online at your favorite stores — Simply use your personal MyMalls address when checking out at any online store.

  3. Pre-register your package in your suite — After your order has been processed, you will receive a tracking number and invoice. Sometimes this can take a few days. Add the tracking number in your suite and upload your invoices. Here's how you can pre-register your invoice.

  4. Package arrival and processing at MyMalls — Our warehouse team receives the package, measures it, and inspects it to make sure all items are accounted for and in good condition.

  5. We will store your packages until you ship it — You can store your packages for up to 60 days. You can use this time to wait for other packages to arrive at our warehouse and benefit from our repack and combine services.

  6. Ship your package(s) — Once you have completed payment your package will be picked up by our shipping partner. It will be shipped by air freight, and cleared by customs at the final destination.

  7. Experience doorstep delivery — Your package has been cleared at customs and will be delivered right to your front door.

What are MyMalls' opening hours?

As MyMalls operates from different locations, we have different opening hours depending on the time zone. These are as follows:

US Warehouse opening hours (GMT-4)

  • Monday to Friday: 10:00 am - 5:00 pm

  • Saturday and Sunday: Closed

EU Warehouse opening hours (GMT+2)

  • Monday to Friday: 9:00 am - 6:00 pm

  • Saturday and Sunday: Closed

EU Warehouse opening hours (GMT+2)

  • Monday to Friday: 9:00 am - 5:00 pm

  • Saturday and Sunday: Closed


Our warehouses are closed on the respective US and Dutch public holidays.

All our services are closed on 25th and 26th December and on 1st January.

Did this answer your question?